Estimated reading time: 5 minutes
Key Takeaways
Multiple reporting options available – mobile app, website, text messaging, and phone
- The PECO power outage map updates every 15-30 minutes to show real-time service disruptions
- Register your contact information with PECO before an outage occurs for faster service
- Your individual outage report helps PECO pinpoint problem areas more efficiently
EV guide 2025: key moves ➡️
Navigate to What Matters
When the lights go out unexpectedly, knowing how to quickly report and track a power outage can make all the difference between frustration and peace of mind. For PECO customers across southeastern Pennsylvania, having instant access to outage reporting tools is essential, especially as we face increasingly unpredictable weather patterns in 2025.
Whether you’re experiencing a sudden blackout or preparing for potential service disruptions, this comprehensive guide to PECO power outage reporting will ensure you’re never left in the dark.
Why Reporting Outages Matters More Than Ever
Power outages don’t just inconvenience us—they can pose serious challenges to our daily lives, affecting everything from food safety to medical devices and work capabilities.
With PECO serving over 1.6 million electric customers in the greater Philadelphia region, every report helps the company identify problem areas faster and restore service more efficiently.
“Your individual outage report could be the crucial piece of information that helps PECO pinpoint the exact location of a problem affecting your entire neighborhood.”
That’s why understanding how to properly report a PECO power outage is more important now than ever before.
Multiple Ways to Report Your PECO Power Outage
PECO has dramatically expanded their reporting options in recent years, giving customers several convenient methods to alert them when the power goes down:
1. The PECO Mobile App: Power in Your Pocket
Perhaps the most powerful tool at your disposal is the PECO mobile app, available for both iOS and Android devices. This intuitive application allows you to:
- Report outages with just a few taps
- Receive live notifications about restoration progress
- View estimated restoration times
- Access the interactive outage map on the go
The app has become increasingly popular among customers who appreciate real-time updates and the convenience of reporting without having to make a phone call.
According to the PECO Connection website, downloading the app before an outage occurs is one of the smartest preparedness steps you can take.
2. PECO’s Official Website: Comprehensive Online Reporting
For those who prefer using a computer or tablet, PECO’s website offers a robust outage reporting system. Here’s how to use it:
- Navigate to PECO’s official outage center
- Enter either your account number or the phone number associated with your account
- Follow the prompts to submit your outage report
- Access the interactive outage map for visual status updates
The website interface is particularly useful for checking the PECO power outage map to see if your neighbors are experiencing the same issues. The map is refreshed every 15-30 minutes, providing a near real-time view of affected areas across PECO’s service territory, according to ABC Energy.
3. Text Messaging: Quick and Simple Reporting
For those who prefer text messaging, PECO offers a convenient SMS reporting system. Here’s how to use this increasingly popular option:
- First, register your mobile number by texting “ADDOUTAGE” to MYPECO (697376)
- Once registered, you can report outages by texting “OUTAGE” to the same number
- Check your outage status by texting “STATUS”
- Get updates automatically as crews work on your service
This text-based system has proven especially valuable during widespread outages when phone lines may be congested. The PECO Connection notes that this service works even when internet access is compromised.
4. Phone Reporting: The Traditional Approach
For those who prefer speaking with a representative or who don’t have access to digital options, PECO maintains dedicated phone lines for outage reporting:
- For general electric outages: 1-800-841-4141
- Alternative customer service line: (800) 494-4000
These numbers connect you to PECO’s automated system, which can recognize your phone number if it’s registered to your account, making the reporting process faster. For natural gas emergencies, these same numbers will direct you to emergency services.
